I deposited all the money on Wednesday at 9am, then submitted the wire transfer through Western Union before 10am the same morning.
I logged into Western Union about 5 times each day until I realized nothing was happening. So I emailed them on Thursday night to ask what was going on. This is what they said:
Hello Stephanie,
Thank you for your email.
The incoming payment method selected for deal ID 22967734 is wire; therefore we are waiting for you to transfer the USD amount to our account. Once received the ZAR amount will be released to your recipient.
I can see that you have set up a USD account on your profile; did you intend to have the funds withdrawn directly from your account? Please advise if this is the case and we can amend the payment method from wire to Direct Debit.
A transaction from direct debit to wire normally takes 3-6 business days to complete. The time frame of 1-2 business days for a wire transfer is for one side of the transaction only. If you were to initiate a wire to our account the entire transaction would normally take 2-5 business days.
Please advise how you wish to proceed with this transaction.
Kind Regards,
Brandy Gladson - Shift Lead, Pricing
Western Union Business Solutions
In other words, I did it wrong. I'm efficient, but also idiotic. In my defense, I've never done this before.
So I emailed back on Friday morning, of course, yes, please change it right away. Then I called them, checked up that it had been changed, and asked how long that would take. The representative said it would take, just as the above email says, 3-6 business days. But since I switched the method on Friday, the process would probably not begin until Sunday.
I'll continue to keep you updated. I just checked online, and no money has been withdrawn yet. Rest assured, I feel sick still holding onto the money. Hopefully it will go on Sunday.
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